Amdocs Clarify

Our Experience:

Clarify CRM Impementation
Clarify CRM Fine tune
Clarify CRM ClearSales module customization
Clarify CRM Maintenance & Support

Project: Clarify CRM Impementation

Our Clarify specialists have participated on implementation of Clarify CRM system for mobile operator. Purpose of this project was to support customer's processes by Amdocs Clarify CRM system and implement much more suitable and effective workflow support.

Deep customization of ClearSupport, ClearCallCenter and AccountManager modules was performed to satisfy customer's needs.

Following tasks were performed for migration:

User requirements specification
High level design
Data model design
Clarify customization specification
Clarify customization
Data migration to Clarify database
Integration testing
Acceptance testing
Integration testing
Solution release to production

Project: Clarify CRM Fine tune

Our consultants have participated on Clarify CRM fine tune. Purpose of this project was to analyze customer's employees' comments and suggestions and improve existing CRM solution to be more suitable for customer's Sales and Customer care departments.

Following activities were performed:

User requirements analyze
User requirements specification
Clarify customization specification
Clarify customization
Integration testing
Acceptace testing
Solution release to production

Project: Clarify CRM ClearSales module customization

Purpose of this project was to start using ClearSales module of Clarify CRM in mobile operator Customization was performed to support sales processes in telecommunication company and make them more effective.

Account history tracking, reporting and account ownership functionality was also introduced by this project.

Following activities were performed:

User requirements specification
Clarify customization specification
Clarify customization
Integration testing
Acceptace testing
Solution release to production

Project: Clarify CRM Maintenance & Support

Our consultants have been participating for a long period of time on maintenance and supporting of Clarify CRM system. In that time many changes and fixes were implemented to improve existing functionality of Clarify CRM.

Following activities were performed:

Requested changes analyze and implementation
Solving problems related to Clarify CRM application
Solving problems related to Clarify database
Integration testing
Acceptace testing